What is a RACI matrix?
A RACI matrix is a responsibility chart that shows, for every task in a process, who does the work (R), who approves it (A), who is consulted (C) and who is informed (I). Tasks are rows and roles are columns. It is the simplest way to end the “who was supposed to do this?” question in a team.
Rules of a good RACI matrix
- Every task needs exactly one Accountable (A); two approvers blur ownership.
- Every task needs at least one Responsible (R).
- Keep Consulted (C) to a minimum; every C slows the task down.
- If a role's column is empty, ask whether it belongs in the process; if it has too many Rs, review the workload.