TACTIXProcess templates
Software Bug Fix Workflow Template
A poorly written bug report doubles the time to fix it. This template shows the steps from support to release, the prioritisation decision and the test loop.
Free. Lanes, steps and approvers come ready; you can change everything.
Process flow
Each row is a role (swimlane); steps run left to right.
| Support | 1 · StartLog the bug | 6 · EndRelease and notify | |||||
|---|---|---|---|---|---|---|---|
| Product owner | 2 · DecisionPrioritise | 7 · StepAdd to backlog | |||||
| Developer | 3 · StepFix | 4 · StepCode review | |||||
| QA | 5 · DecisionTest |
Step by step
Log the bug
- Steps to reproduce
- Expected vs actual result
Prioritise
- This release → Step 3: Fix
- Later → Step 7: Add to backlog
Fix
Code review
Test
- Passed → Step 6: Release and notify
- Failed → Step 3: Fix
Release and notify
Add to backlog
Who does what? (RACI summary)
R: responsible · A: approves
| Step | Support | Product owner | Developer | QA |
|---|---|---|---|---|
| Log the bug | R | |||
| Prioritise | R | |||
| Fix | R | |||
| Code review | A | R | ||
| Test | R | |||
| Release and notify | R | |||
| Add to backlog | R |
When to use it
- Bugs arrive through many channels
- Which bugs go into a release is always debated
- Untested fixes reach production
Tips
- Make reproduction steps and expected results required checks.
- Route the failed path back to the fix step.
- Make the product owner the approver of the review.
More process templates
Run the process with your team on one map
Open the template, give each step an owner and a date, and send it to your field team as step-by-step instructions and QR labels.