Process templates

Goods Receiving Process Template & Flowchart

Receiving every inbound vehicle in the same order cuts errors and disputes. This template shows the goods-in steps from the gate to the warehouse, who does what, and what happens when a seal is broken.

Free. Lanes, steps and approvers come ready; you can change everything.

Process flow

Each row is a role (swimlane); steps run left to right.

Security1 · StartVehicle arrives
Goods-in2 · DecisionSeal check4 · StepCount and check5 · EndReceipt record
Warehouse3 · StepUnloading

Step by step

  1. Vehicle arrives

    Who: Security · Start

    Checklist:

    • Plate recorded
    • Delivery note seen
  2. Seal check

    Who: Goods-in · Decision

    Decision:

    • Intact → Step 3: Unloading
    • Broken → Step 5: Receipt record
  3. Unloading

    Who: Warehouse

  4. Count and check

    Who: Goods-in

  5. Receipt record

    Who: Goods-in · End

Who does what? (RACI summary)

R: responsible · A: approves

StepSecurityGoods-inWarehouse
Vehicle arrivesR
Seal checkR
UnloadingR
Count and checkR
Receipt recordR

Build your own matrix: free RACI matrix generator →

When to use it

  • You are setting up a new warehouse or shift team
  • Short or damaged deliveries keep causing disputes
  • You want field staff to follow step-by-step instructions

Tips

  • Add a photo and a short note to each step; they show on phones in guide mode.
  • Put each step's QR label at the gate and the dock.
  • Link the broken-seal path to a separate record step.

Run the process with your team on one map

Open the template, give each step an owner and a date, and send it to your field team as step-by-step instructions and QR labels.