Process templates

Sales Quote Process Template

A late or wrong quote loses the sale. This template shows every hand a quote passes through, the discount approval and the revision loop, from request to order.

Free. Lanes, steps and approvers come ready; you can change everything.

Process flow

Each row is a role (swimlane); steps run left to right.

Sales1 · StartCapture the request3 · DocumentPrepare the quote5 · StepSend the quote7 · EndConvert to order
Technical team2 · StepTechnical and cost estimate
Sales manager4 · DecisionDiscount approval needed?
Customer6 · DecisionAccepted?

Step by step

  1. Capture the request

    Who: Sales · Start

  2. Technical and cost estimate

    Who: Technical team

  3. Prepare the quote

    Who: Sales · Document

    Checklist:

    • Price and payment terms
    • Validity date
  4. Discount approval needed?

    Who: Sales manager · Decision

    Decision:

    • No → Step 5: Send the quote
    • Approved → Step 5: Send the quote
  5. Send the quote

    Who: Sales

  6. Accepted?

    Who: Customer · Decision

    Decision:

    • Accepted → Step 7: Convert to order
    • Revise → Step 3: Prepare the quote
  7. Convert to order

    Who: Sales · End

Who does what? (RACI summary)

R: responsible · A: approves

StepSalesTechnical teamSales managerCustomer
Capture the requestR
Technical and cost estimateR
Prepare the quoteR
Discount approval needed?R
Send the quoteR
Accepted?R
Convert to orderR

Build your own matrix: free RACI matrix generator →

When to use it

  • Quotes wait between sales and the technical team
  • Discounts are given without approval
  • Revisions are not tracked

Tips

  • Make price, terms and validity checks in the quote step.
  • Route the revise path back to the quote step.
  • Review pending quotes weekly on the roadmap.

Run the process with your team on one map

Open the template, give each step an owner and a date, and send it to your field team as step-by-step instructions and QR labels.